Returns & exchanges – Plantdays

Returns & exchanges

Want to return your purchase? Don't worry, we're here to help!

Please don’t hesitate to contact our customer service if you are uncertain about our sizing or products. We look to minimize unnecessary back and forth shipping caused by wrong sizing and reduce needless environmental waste.

Returns Policy

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will only accept returns that are unworn, unwashed, unaltered and undamaged and with all tags and hygiene liners attached. For bodysuits, please try on over your own garments.

Please note that select types of goods are exempt from being returned:

For Item(s) listed as "Made To Order", "Personalized"or "Pre-order", returns cannot be accepted. All handmade ceramics cannot be returned.

Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. All sale items are also non refundable/exchangeable- orders are final.

Additional non-returnable items:

  • Gift cards
  • Downloadable electronic products
  • Supplements
  • Book with obvious signs of use
  • Any item not in its original condition, without tags, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

How do I return an item?

To complete your return, we require a receipt or proof of purchase. Within 14 days of your order delivery, please send an email with order number and details of the return to: hello@shopplantdays.com before sending any returns to see if you are eligible for a return/refund. Customers are responsible for any return costs. Please note that it is always necessary for us to have received the returned order prior to processing a refund. Therefore, use a trackable and insured shipping method and email us with the tracking number to: hello@shopplantdays.com. Please ship return items in the original packaging you received it in and be sure to seal the package properly.

We are not responsible for any returns that are lost or stolen while in transit, and if you do not have tracking or insurance you are liable and will not qualify for the refund. The original shipping costs are not refundable, if you received FREE shipping, the actual shipping cost will be deducted from your refund. Please note that we do not accept unpaid parcel, and it will be returned to you.

All items must be shipped to the following address:

Plantdays
28 Aberdeen Street
Flat 13 North
Central, Hong Kong

We will notify you once your return is processed.

Please allow 5-7 business days from receipt of return to process your refund. Funds may take up to 30 additional days to show on your statement. Any returns request falling outside of the 14-day timeframe outlined above will not be accepted.

Exchanges Policy

Customer needs to notify us by email at: hello@shopplantdays.com before making any exchanges in order to verify the availability of the items. 

For another size or colour of the same exact item, as long as it is the same price, you can return it but note the customer is responsible for the shipping of the items for any exchanges. 

For a different item, you can of course place a new order and return the original purchase for a full refund. Again, the customer is responsible for sending the items for any exchanges. We will notify by email once the item is received and send the new item to the original shipping address.

Unfortunately, we are unable to offer exchanges for international orders.

How do I exchange an item?

Customers are responsible for any return and exchange shipping, duties, taxes and fees. We are not responsible for any returns or exchanges that are lost or stolen while in transit, so please be sure to send your return or exchange using a method that provides a tracking number. The tracking number must be emailed to us at: hello@shopplantdays.com The original shipping costs are not refundable, if you received FREE shipping, the actual shipping cost will be deducted from your refund.

All items must be shipped to the following address:

Plantdays
28 Aberdeen Street
Flat 13 North
Central, Hong Kong

We will notify you once your exchange is processed.

F.A.Q.


How will I receive my refund?

Once the return has been received, inspected and approved, we will email you to notify you that we have received and approved/rejected the returned item for refund. If approved, your refund will be processed and we will refund to the original form of payment within 30 days. Plantdays reserves the right to refuse returns that do not meet our return requirements. 


How long will it take for my return or exchange to process?

We will email you once your return or exchange is processed. Please allow 3-4 weeks from the time you mail your return/exchange for it to be processed.

Late or missing refunds

If you haven’t received a refund yet after 30 days, first double check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: hello@shopplantdays.com.

What if my product is damaged or defective?

If you receive a damaged, defective or wrong item, please email us at: hello@shopplantdays.com and we will first help see if the item is eligible. Then, we will help you exchange or return the item. Please do not forget to include full name, order number and order item as well as photos of the damaged or defective item for our reference.  

Sale items

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

Final sale

Any item marked as "final sale" may not be returned or exchanged.

Shipping

All returns/exchanges must be shipped to the following address:

Plantdays
28 Aberdeen Street
Flat 13 North
Central, Hong Kong


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75 USD, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Questions?

If you have any questions or concerns, please contact us at: hello@shopplantdays.com.

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